When it comes to technical support, it is important to define the terms of the contract clearly. Technical support contracts are agreements between a company and its clients or customers that outline the terms and conditions of the technical support services that will be provided. These contracts are designed to ensure that both parties have a clear understanding of what is expected of them and what they can expect from each other. So, which of the following is defined as a contract that prescribes the technical support?

The answer is Service Level Agreement (SLA).

A Service Level Agreement is a contract that specifies the level of service that a client can expect to receive from a service provider. SLAs are commonly used in the IT industry to define the quality of service that a company will provide to its customers. The purpose of an SLA is to set expectations and to provide a framework for measuring and reporting on the quality of service that is being delivered.

SLAs typically include a number of key performance indicators (KPIs) that are used to measure the quality of service. These KPIs can include factors such as response time, resolution time, availability, and uptime. The SLA will define the specific targets for each KPI, and will also specify the consequences if those targets are not met.

For example, an SLA may specify that the service provider will respond to support requests within one hour, and will resolve issues within eight hours. If the service provider fails to meet these targets, the SLA may specify that a penalty will be applied, such as a discount on the customer`s next bill.

SLAs are an important part of the technical support process, as they help to ensure that both the service provider and the customer are on the same page. By defining the terms of the contract clearly, SLAs can help to prevent misunderstandings and disputes, and can also help to ensure that the quality of service meets the customer`s expectations.

In conclusion, a Service Level Agreement is defined as a contract that prescribes the technical support. As a professional, it is important to understand the terminology used in technical support contracts, and to ensure that the language used is clear and concise. By doing so, you can help to ensure that your clients or customers have a positive experience with your technical support services, and that your company maintains a good reputation in the industry.